Your Satisfaction is Our Priority
Last Updated: November 11, 2025
Products are eligible for refund if they are damaged, defective, or significantly different from the description. Refund requests must be made within 7 days of delivery. Personalized or customized items may not be eligible for refunds unless defective.
To request a refund, log into your account, go to 'My Orders', and select the item you wish to return. Provide photos and a detailed description of the issue. Our team will review your request within 2-3 business days.
Once your refund request is approved, you'll receive instructions for returning the item. After we receive and inspect the returned product, your refund will be processed within 5-7 business days to your original payment method.
For defective or incorrect items, we cover return shipping costs. For other returns, customers are responsible for return shipping. We recommend using a trackable shipping method.
In some cases, we may offer a partial refund for items that are returned not in original condition, damaged by the customer, or missing parts for reasons not due to our error.
Certain items are non-refundable: gift cards, downloadable products, perishable goods, intimate items, and sale/clearance items unless defective.
We accept exchanges for the same item in different size, color, or variant. Contact us to arrange an exchange. Exchange shipping costs may apply.
If you haven't received your refund after 7 business days, please check with your bank or credit card company. If you still haven't received it, contact us at refunds@giivv.com.
For any questions about refunds, please contact our customer support team at support@giivv.com or call +91 9876543210.
