Easy Returns for Your Peace of Mind
Last Updated: November 11, 2025
We want you to love your purchase. If you're not completely satisfied, we're here to help.
You have 7 days from the date of delivery to initiate a return. For defective products, you have up to 14 days. Make sure to keep the original packaging and tags intact for a smooth return process.
Most items can be returned if they are unused, in original packaging, and in the same condition you received them. Items must include all accessories, manuals, and packaging materials.
Go to 'My Orders' and select the item you want to return
Choose the reason for return and upload photos if needed
Download and print the prepaid return shipping label
Pack the item securely and drop it at the nearest shipping center
Monitor the return status from your account dashboard
Want to exchange for a different size, color, or variant? Select 'Exchange' instead of 'Return' when submitting your request. Exchanges are subject to product availability. If the desired variant is unavailable, we'll process a refund instead.
Once we receive your return, our team will inspect it within 2-3 business days. You'll receive an email confirmation when your return is received and another when it's processed.
Refunds are processed within 5-7 business days after inspection. The refund will be credited to your original payment method. Bank processing times may vary (3-10 business days).
If you receive a damaged or defective item, contact us immediately with photos. We'll arrange a free pickup and provide a full refund or replacement. No questions asked for quality issues.
Our customer support team is here to assist you with returns. Contact us at returns@giivv.com or call +91 9876543210 (Mon-Sat, 9 AM - 6 PM IST).
